At Maseno University Retirement Benefits Scheme (MURBS), excellent service delivery is at the heart of everything we do. Guided by our vision “Providing excellent retirement benefits to our members” and mission “To provide outstanding reputable benefits through maximization of returns, prudent risk management, and enhanced communication,” we are committed to serving our members with integrity, transparency, and accountability.

Our Service Charter outlines clear timelines, obligations, and standards for all interactions — from enquiries and correspondence to benefit payments and member support. We pledge to respond promptly, uphold compliance with statutory requirements, and continually improve our processes to meet and exceed member expectations.

Through this charter, we reaffirm our dedication to quality, efficiency, and member satisfaction, ensuring that every engagement reflects our core values of accountability, integrity, performance, teamwork, and excellence.